28 Sept 2026
4 min read
Why does your fitness desk often sound chaotic on the phone, while the gym is immaculate? Discover 5 calming phone scripts for your fitness centre.
A caller hears an echoing room, thumping bass in the background, and a front desk team member rushing to answer the phone between two registrations. Clear phone scripts for your fitness centre resolve that friction before a new member has even stepped through the door. Why do clubs spend tens of thousands of pounds on high-quality equipment and stylish interiors, when their phone reception sounds like a crowded train station concourse? The answer is simple: phone services are often forgotten until members complain about difficulty reaching them. Below, you will find five tried-and-tested phone messages that instantly project professionalism and calm.
A welcome message is the first greeting that answers a call before it goes through to a team member. Instead of a standard ringtone, you immediately make the caller feel welcome, without sounding overly cheerful.
In the recording studio, I often notice that a voice actor tends to sound too energetic for fitness, as if a spin class is about to start. My director's tip here is always: choose calm and friendliness. People call with practical questions about their membership, injuries, or opening hours; they do not want a shouting advertisement.
An example of effective text: "Welcome to [Fitness Centre Name]. Our team members are currently assisting other members at reception. Please bear with us, we will answer your call as soon as possible."
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When your club offers multiple services, such as personal training, group classes, or physiotherapy, your reception team loses valuable time transferring callers. A structured menu of options ensures a clear distribution of incoming enquiries.
Make sure the options are logically organised:
Limit the number of options to a maximum of four. In the studio, we regularly see scripts listing six or seven options; by the time option five plays, the caller has already forgotten option one.
Short and to the point. Click to see the answer.
What does a professional phone message cost?
The price depends on how long your text is and which message you need (welcome, menu or hold). As soon as you pick a voice, you see what it costs. Hold music is optional.
How much does a professional voice-over cost?
The price depends on three factors: the medium (corporate video, radio advert, telephony), the licence duration (1 year, unlimited) and the script length. With Voices, you see the exact price per voice artist before you order. No surprises later on.
A short corporate video starts from a modest amount. A radio advert with national reach costs more due to the buyout (broadcasting rights). Telephone messages are generally the most affordable.
Tip: enter your script for the voice of your choice and you will instantly see the cost.
What exactly does a buy-out entail in voice-over?
A buy-out is the right to use your recording on a medium (radio, TV, online, telephony) for an agreed period. You'll see it reflected in your price before payment on /tarieven/.
Learn more: buy-out explained · dictionary.
Is a home demo as good as a studio demo?
Between five and eight in the evening, your reception desk is busy with members coming in and leaving. At that time, your team cannot always answer the phone immediately. A good hold message addresses that frustration by offering alternatives.
Kindly direct callers to digital solutions without dismissing them: "All our team members are currently busy. Do you want to book a group class or check your training schedule? You can do this at any time via our app or website. Would you prefer to stay on the line? We will help you as soon as possible."
Many fitness centres have extensive opening hours, but are not staffed by phone 24 hours a day. A professional voicemail outside office hours provides clarity on when someone will get an answer.
An effective structure: "Thank you for calling [Fitness Centre Name]. Our club is open, but our phone customer service is currently closed. You can reach us from Monday to Friday between 09:00 and 18:00. Please leave your name and phone number after the tone, and we will call you back on the next business day. You can also send an email via our contact page."
For such temporary situations, a concise announcement works best: "Welcome to [Naam Fitnesscentrum]. Due to Easter Monday, we have adjusted opening hours today. Our gym is open from 9:00 AM to 2:00 PM. There are no live group classes today. From tomorrow, we will be back to our normal schedule."
Opt for a warm, approachable, and active voice tone. Avoid forced enthusiasm; gym-goers primarily look for clarity and reliability on the phone.
Yes, especially in multilingual cities, this adds significant value. Our voices speak native languages such as Dutch, French, and English, ensuring all your members are addressed in their own language.
Once the texts are ready, a voice actor typically delivers the clean recordings within a few working days, including suitable post-production.
Do you want to start working on texts for your phone system? Feel free to check out our ready-made example texts for inspiration, or contact us for tailored voice advice for your club.
Short definitions that help you decide faster.
A message that plays when you do not answer outside of opening hours, with a next step for the caller.
IVR selection menu with options ("press 1", "press 2"). Helps callers reach the correct service more quickly.
Voice-overs for telephone menus, messages on hold, and voicemails. We charge per prompt (one short message) or per word, depending on the scope.
For larger telephony projects (multi-level IVR, multilingual, holiday and public holiday messages), we provide a package price.
Reviews from customers who have worked with us.
“The workshop 'Documentary Voice-Over' is highly recommended! A few days before the workshop, we received the video (without voice-over) and the text we would be reading so we could prepare. During the workshop day, everyone had enough time to practice behind the microphone and received immediate feedback. In short: I found it to be a very valuable workshop and I left with a lot of tips.”
Susanne Verberk
Listen to a selection of voice actors and find the right voice for your project.
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What does a professional telephone message cost?
A welcome message or phone menu from a professional voice is surprisingly affordable. The price depends on the length of your text and the type of message (welcome message, phone menu, on-hold message).
At Voices, you can see the price instantly for your chosen voice. On-hold music from our library can be added separately. Most clients receive their audio within 1 to 2 working days.
Are the tracks optimised for telephony?
How does the ordering process work?
Do you also record voice prompts for IVR and phone systems?
How much does a voice-over cost?
How long should my telephone message be?
“I am very happy that I attended the 'Pamper Your Voice' workshop! Bernadette Timmermans first gave us some general background information about the voice (vocal cords), but what I found most valuable was that through the small, simple exercises that followed, you could immediately hear (and feel) in yourself and in the other participants the impact that good breath support has on your voice! And all of this in a relaxed, informal - at times cheerful - atmosphere. Moreover, we received plenty of tips and some teaching materials to take home for further practice. Inspiring and motivating, indeed. Great!”
Petra Robben
“Request submitted and they review the text again, making some adjustments where necessary. If there's any detail the client finds a bit difficult in the produced audio, they resolve it very quickly and create a new audio on the same day. Highly recommended and very professional service now. Top! I was assisted and recorded by Johfrah.”
Kevin De Nil
Copy, adapt, and get it recorded - written for your type of project.
~14 sec · Je (informeel)
Geschikt wanneer je telefooncentrale start met «u bent verbonden met de voicemail van…».
Welkom, je bent verbonden met de voicemail van [bedrijfsnaam]. We kunnen je oproep even niet beantwoorden. Laat gerust je naam en nummer achter, dan bellen we je zo snel mogelijk terug.
Houd je welkomstboodschap kort (max 10-15 sec). Mensen willen zo snel mogelijk geholpen worden.
~15 sec · U (formeel)
Welkom, u bent verbonden met de voicemail van [bedrijfsnaam]. We kunnen uw oproep op dit moment niet beantwoorden. Laat gerust uw naam en telefoonnummer achter, dan bellen we u zo spoedig mogelijk terug.
Houd je welkomstboodschap kort (max 10-15 sec). Mensen willen zo snel mogelijk geholpen worden.
~8 sec · Gemengd
Voor keuzemenu’s en IVR-routing naar de juiste afdeling.
Welkom bij [bedrijfsnaam]. Bienvenue chez [bedrijfsnaam].
Houd je welkomstboodschap kort (max 10-15 sec). Mensen willen zo snel mogelijk geholpen worden.
