How do I choose the right voice for my phone system?

It depends on your sector and target audience. For healthcare, a warm and trusted voice like Eveline's is ideal. For business services, a calm, recognisable male voice like Patrick's often works better. We are happy to advise you based on your brand identity.

In which languages can you deliver the messages?

Our voices record natively in various languages, including Flemish, Dutch, French (BE), German, English, Spanish, and Italian. Many of our voice actors are multilingual, so one voice can address all your customers in their own language. [FAQ_BLOCK]

How do I order a phone message?

Pick a voice you like for your phone system. Enter your texts. You can also use our simple text generator. Add hold music if you want. Within 3 days at most, you receive the finished audio files.

How does ordering work?

Here is how it works: 1. Listen to the demos and pick a voice for your phone system. 2. Enter your texts. You can also use our simple text generator. 3. Add hold music if you want. 4. Pay securely with Bancontact, iDEAL or credit card. Within 3 days at most, you receive the finished audio files by email.

What does a professional phone message cost?

The price depends on how long your text is and which message you need (welcome, menu or hold). As soon as you pick a voice, you see what it costs. Hold music is optional.

What does a professional telephone message cost?

A welcome message or phone menu from a professional voice is surprisingly affordable. The price depends on the length of your text and the type of message (welcome message, phone menu, on-hold message). At Voices, you can see the price instantly for your chosen voice. On-hold music from our library can be added separately. Most clients receive their audio within 1 to 2 working days.

Can I provide my own music?

Yes, you can! You can add your own audio file using the upload button. Please ensure you have the correct broadcasting rights for any music you provide.

How much does it cost to add music on hold?

Adding a track from our library costs a one-off fee of €59. This gives you unlimited usage rights for your project.

Are the tracks optimised for telephony?

Absolutely. All our on-hold music is specially mixed and optimised for the frequency range of telephone systems (300Hz - 3400Hz), so it always sounds clear.

Do you also record voice prompts for IVR and phone systems?

Yes, we can record complete phone menus (IVR) for your telephone system. You provide the options you need, and we will ensure that everything is recorded clearly and professionally. This is ideal for businesses with multiple departments.

Behind the scenes with the phone voice: how calm today wins clients tomorrow

Behind the scenes with the phone voice: how calm today wins clients tomorrow | Voices

Besides Patrick, Eveline also works regularly in our studio. She has a soft, friendly Flemish voice and is also multilingual. She knows exactly how to hit the right pitch. This makes callers feel welcome, even if they have to wait.

Why Professional Recordings Last

A quality recording keeps working for months, sometimes years. You won't need to worry about it. The secret to such a timeless recording lies in three specific elements. We carefully monitor these during direction:

Clear articulation: a professional voice actor pronounces consonants clearly without sounding forced.
The tempo: we aim for a calm speaking pace. This gives callers time to note down information, like an email address or opening hours.
Breathing: we carefully filter out distracting breaths or mouth noises during post-production. This keeps the audio clean.

The Director Speaks

As a voice director, I often see DIYers make the same mistake. They try to cram too much information into too little time. My most important direction is always: "Give the text room to breathe." A voice actor like Patrick or Eveline understands this. A short pause after your company name gives the caller time to process the information.

When we set up a multilingual system, with Eveline, for example, recording the French, English or German parts, we make sure the tone stays the same across all languages. This creates a consistent experience. It doesn't matter if the caller is helped in Dutch or French.

An Investment That Pays Off Continuously

The choice you make today about your company's voice affects customer satisfaction tomorrow. A professionally recorded message means callers won't hang up. Instead, they will happily leave a message or call back later. This saves your team frustration and prevents missed opportunities during busy periods.If you want to ensure a calm and professional sound for your callers, we can help you get started. Our database features 93 professional voices that can convey your message with the right tone. You can easily have a professional voicemail recorded with us that perfectly reflects your company's brand. Please contact us to discuss the options for your phone system.

Frequently asked questions

Short and to the point. Click to see the answer.

How do I order a phone message?: Pick a voice you like for your phone system. Enter your texts. You can also use our simple text generator. Add hold music if you want. Within 3 days at most, you receive the finished audio files.
How does ordering work?: Here is how it works: 1. Listen to the demos and pick a voice for your phone system. 2. Enter your texts. You can also use our simple text generator. 3. Add hold music if you want. 4. Pay securely with Bancontact, iDEAL or credit card. Within 3 days at most, you receive the finished audio files by email.
What does a professional phone message cost?: The price depends on how long your text is and which message you need (welcome, menu or hold). As soon as you pick a voice, you see what it costs. Hold music is optional.
What does a professional telephone message cost?: A welcome message or phone menu from a professional voice is surprisingly affordable. The price depends on the length of your text and the type of message (welcome message, phone menu, on-hold message).
At Voices, you can see the price instantly for your chosen voice. On-hold music from our library can be added separately. Most clients receive their audio within 1 to 2 working days.
Can I provide my own music?: Yes, you can! You can add your own audio file using the upload button. Please ensure you have the correct broadcasting rights for any music you provide.
How much does it cost to add music on hold?: Adding a track from our library costs a one-off fee of €59. This gives you unlimited usage rights for your project.
Are the tracks optimised for telephony?: Absolutely. All our on-hold music is specially mixed and optimised for the frequency range of telephone systems (300Hz - 3400Hz), so it always sounds clear.
Do you also record voice prompts for IVR and phone systems?: Yes, we can record complete phone menus (IVR) for your telephone system. You provide the options you need, and we will ensure that everything is recorded clearly and professionally. This is ideal for businesses with multiple departments.
How long should my telephone message be?: Keep it short and concise. A welcome message is ideally between 10 and 15 seconds. A phone menu should guide the caller to the correct department within 30 seconds. Think from the caller's perspective: they want to be helped as quickly as possible.