Prevent frustration with a well-designed interactive voice menu and a clear structure.
10 Jan 2022
1 min read
Customer service tips for 2026
Tips for better telephone customer service: short scripts, empathy and clear expectations, without overstretching your team.
Terms used in this article
Short definitions that help you decide faster.
E-learning
Educational audio content: course modules, instructional videos, training. Often long texts. That is why we charge per word or per finished hour of audio instead of a standard BSF.
E-learning usually falls under corporate (non-broadcast). For public learning environments, a buy-out may be required.
Telephony
Voice-overs for telephone menus, messages on hold, and voicemails. We charge per prompt (one short message) or per word, depending on the scope.
For larger telephony projects (multi-level IVR, multilingual, holiday and public holiday messages), we provide a package price.
Phone menu
IVR selection menu with options ("press 1", "press 2"). Helps callers reach the correct service more quickly.
