What is the difference between commercial and non-commercial rates?

Commercial projects involve a session fee plus a buyout for broadcast rights. Non-commercial projects, such as internal staff training, are charged per word or per project.

Can I attend the recording session live?

Yes. Most professional sessions let you join remotely to direct the voice actor live, making the process much faster and more accurate.

What languages are available?

Our voice talents record natively in Danish, German, English, French, Italian, Dutch, Polish, Portuguese, Spanish, and Flemish, among others. Avoiding that costly mistake taught us that successful voice production depends on proper guidance. Want to make sure your next project hits the right note from the start? Contact our team for personal advice on the perfect voice-over for your production.

How do I order a phone message?

Pick a voice you like for your phone system. Enter your texts. You can also use our simple text generator. Add hold music if you want. Within 3 days at most, you receive the finished audio files.

How does ordering work?

Here is how it works: 1. Listen to the demos and pick a voice for your phone system. 2. Enter your texts. You can also use our simple text generator. 3. Add hold music if you want. 4. Pay securely with Bancontact, iDEAL or credit card. Within 3 days at most, you receive the finished audio files by email.

What does a professional phone message cost?

The price depends on how long your text is and which message you need (welcome, menu or hold). As soon as you pick a voice, you see what it costs. Hold music is optional.

What does a professional telephone message cost?

A welcome message or phone menu from a professional voice is surprisingly affordable. The price depends on the length of your text and the type of message (welcome message, phone menu, on-hold message). At Voices, you can see the price instantly for your chosen voice. On-hold music from our library can be added separately. Most clients receive their audio within 1 to 2 working days.

Can I provide my own music?

Yes, you can! You can add your own audio file using the upload button. Please ensure you have the correct broadcasting rights for any music you provide.

How much does it cost to add music on hold?

Adding a track from our library costs a one-off fee of €59. This gives you unlimited usage rights for your project.

Are the tracks optimised for telephony?

Absolutely. All our on-hold music is specially mixed and optimised for the frequency range of telephone systems (300Hz - 3400Hz), so it always sounds clear.

How a near miss with a voice-over saved us thousands of euros

Our new corporate video came within twenty-four hours of going completely wrong. As a project manager, I wanted to move fast and planned to hire a voice actor directly. Fortunately, an experienced colleague urged me to contact a specialist voice-over agency first. That single decision saved us from an expensive mistake that would have cost thousands in retakes and incorrect licensing.

The mechanics of voice licensing

Our biggest potential blunder was licensing, often called the buyout. For commercial voice-overs, you pay a basic session fee for the recording, plus a fee for usage rights. This buyout depends on where the video will be broadcast and how long the campaign runs.

Non-commercial projects, like internal e-learning or simple explainer videos, work differently: rates are usually calculated per word or per project. Without agency guidance, we almost published our video online with an internal-only licence. Penalties for copyright infringement can be steep. A clear, tailored quote prevents these legal and financial headaches.

Behind the scenes of a recording session

To protect quality, professional sessions follow a proven process. Here are the steps we took with the agency to get our project right:

Script refinement: cutting redundant words and adding pauses so the voice can breathe.

Casting: selecting the right match based on language and tone, such as Marilyn for Belgian French, or Stephan for a German project.

Live direction: listening in remotely to offer direct feedback where needed.

Post-production: sound engineers clean the track of breaths and mouth clicks, delivering ready-to-use audio.

Directing tip for a smooth session

As a voice director, I often see scripts that look great on paper but sound clumsy when read aloud. My top tip: read your script aloud at least twice with a stopwatch. Watch out for stumbling blocks like repeated sibilant sounds or overly long sentences without natural breathing points.

A voice actor needs breath to deliver lines convincingly. Timing your script beforehand prevents the actor from having to rush to fit video edits. As our client Jordy noted in his review: working with a responsive partner who thinks along with you saves an enormous amount of stress.