Do you provide audio files in the correct format for my phone system?

Yes, we do. Phone systems and VoIP exchanges often need specific audio formats (such as WAV or MP3 with a particular bitrate). We deliver the recordings technically ready for use. So you can upload them directly to your system.

Can I use the same voice for all my phone messages?

We highly recommend this. By choosing the same voice for your welcome message, menu options, on-hold music, and out-of-office announcements, you create a recognisable and professional auditory style for your entire company. Do you want to enhance your phone accessibility with a voice that perfectly matches your company? Explore the options for getting a voicemail recorded. And let us advise you on the right voice choice for your phone system. [FAQ_BLOCK]

How do I order a phone message?

Pick a voice you like for your phone system. Enter your texts. You can also use our simple text generator. Add hold music if you want. Within 3 days at most, you receive the finished audio files.

How does ordering work?

Here is how it works: 1. Listen to the demos and pick a voice for your phone system. 2. Enter your texts. You can also use our simple text generator. 3. Add hold music if you want. 4. Pay securely with Bancontact, iDEAL or credit card. Within 3 days at most, you receive the finished audio files by email.

What does a professional phone message cost?

The price depends on how long your text is and which message you need (welcome, menu or hold). As soon as you pick a voice, you see what it costs. Hold music is optional.

What does a professional telephone message cost?

A welcome message or phone menu from a professional voice is surprisingly affordable. The price depends on the length of your text and the type of message (welcome message, phone menu, on-hold message). At Voices, you can see the price instantly for your chosen voice. On-hold music from our library can be added separately. Most clients receive their audio within 1 to 2 working days.

Can I provide my own music?

Yes, you can! You can add your own audio file using the upload button. Please ensure you have the correct broadcasting rights for any music you provide.

How much does it cost to add music on hold?

Adding a track from our library costs a one-off fee of €59. This gives you unlimited usage rights for your project.

Are the tracks optimised for telephony?

Absolutely. All our on-hold music is specially mixed and optimised for the frequency range of telephone systems (300Hz - 3400Hz), so it always sounds clear.

Do you also record voice prompts for IVR and phone systems?

Yes, we can record complete phone menus (IVR) for your telephone system. You provide the options you need, and we will ensure that everything is recorded clearly and professionally. This is ideal for businesses with multiple departments.

Professional Voicemail Recordings: A Clear View of Your Telephony

Professional Voicemail Recordings: A Clear View of Your Telephony | Voices

What to Consider When Writing Your Phone Script

A good voicemail script is short, friendly, and to the point. Callers want to know immediately who they've reached and what the next step is.

Keep the greeting concise. State your company name immediately so the caller knows they've dialled correctly.
Give clear instructions. Ask for a name and phone number, or direct them to your website for urgent queries.
Avoid unnecessary pleasantries that waste time. Get straight to the point.
Build in pauses. Speak any email addresses or opening hours at a calm pace.

Our Flemish voices, like Eveline or Kristien, master this rhythm perfectly. They record messages that sound natural, without seeming artificial or distant.

The Producer's Tip: Pay Attention to Rhythm and Microphone Dynamics

In the recording studio, we see it daily: a script that reads logically on paper can sound too rushed when spoken. Specific rules apply to telephony.

An experienced voice actor consciously adds tiny pauses after key words. If you say you're available from nine in the morning, there needs to be a fraction of a second's pause after that. This gives the caller time to process the message. Furthermore, telephony requires a warm, close microphone setup. Don't shout. Instead, speak softly and articulately with a slight smile. You hear that immediately in the tone of voice.

Why Multilingualism Makes a Difference in Belgium

In a country where switching between languages is standard, a monolingual voicemail can be a missed opportunity. Companies active across Belgium often choose to set up their menu options or voicemail in two or three languages immediately.

Within our selection of 94 professional voice actors, you'll find voices fluent in multiple national languages. For example, a Flemish voice actress like Kristien can effortlessly switch to French or English. This ensures your phone system maintains the exact same recognisable brand voice across all lines. This creates a consistent experience, whether your customer calls from Ghent, Liège, or Antwerp.

Frequently asked questions

Short and to the point. Click to see the answer.

How do I order a phone message?: Pick a voice you like for your phone system. Enter your texts. You can also use our simple text generator. Add hold music if you want. Within 3 days at most, you receive the finished audio files.
How does ordering work?: Here is how it works: 1. Listen to the demos and pick a voice for your phone system. 2. Enter your texts. You can also use our simple text generator. 3. Add hold music if you want. 4. Pay securely with Bancontact, iDEAL or credit card. Within 3 days at most, you receive the finished audio files by email.
What does a professional phone message cost?: The price depends on how long your text is and which message you need (welcome, menu or hold). As soon as you pick a voice, you see what it costs. Hold music is optional.
What does a professional telephone message cost?: A welcome message or phone menu from a professional voice is surprisingly affordable. The price depends on the length of your text and the type of message (welcome message, phone menu, on-hold message).
At Voices, you can see the price instantly for your chosen voice. On-hold music from our library can be added separately. Most clients receive their audio within 1 to 2 working days.
Can I provide my own music?: Yes, you can! You can add your own audio file using the upload button. Please ensure you have the correct broadcasting rights for any music you provide.
How much does it cost to add music on hold?: Adding a track from our library costs a one-off fee of €59. This gives you unlimited usage rights for your project.
Are the tracks optimised for telephony?: Absolutely. All our on-hold music is specially mixed and optimised for the frequency range of telephone systems (300Hz - 3400Hz), so it always sounds clear.
Do you also record voice prompts for IVR and phone systems?: Yes, we can record complete phone menus (IVR) for your telephone system. You provide the options you need, and we will ensure that everything is recorded clearly and professionally. This is ideal for businesses with multiple departments.
How long should my telephone message be?: Keep it short and concise. A welcome message is ideally between 10 and 15 seconds. A phone menu should guide the caller to the correct department within 30 seconds. Think from the caller's perspective: they want to be helped as quickly as possible.