28 Sept 2026
3 min read
Practical phone scripts for a fashion company bring structure to calls and calm to the shop floor.
The shopping experience doesn't end after an online order. With targeted phone scripts, you can effortlessly extend your fashion brand's visual identity to your phone customer service.
An urban clothing brand needs a more casual greeting, while a classic tailor-made suit label suits formal language better. Match the word choice in your menu exactly to the identity you already communicate visually. Also, consider the rhythm of your sentences. Short, playful sentences suit a streetwear brand, while longer, polished sentences enhance a luxury label.
Here's an example of a welcome message for an informal, young brand: "Welcome to our customer service. It's good that you're calling. For a new order or styling questions, press 1. For delivery or a return, press 2. To speak with a team member, press 3." For a classic tailor-made suit label, the same message sounds more formal: "Welcome to our customer service. For orders and advice, please press 1. For delivery and returns, please press 2. To be connected with a team member, please press 3."
Fashion businesses often work with both individual customers and business suppliers. Separate these two groups at the start of your menu. This stops partners from ending up in the individual customer queue. Think of three typical business callers who deserve a separate route:
Questions about deliveries and returns often create the highest call volume. In your selection menu, clearly state where customers can track their return status online. Do this before they get the option to speak with a team member. Also, mention the average processing time for a return. This gives the caller a realistic expectation and makes them less likely to immediately transfer to a team member.
Here is an example of such a menu text: "You chose to ask about a return. You can find the current status of your return via the online customer portal. If you still want to speak with a team member, please stay on the line and we will help you as soon as possible."
Waiting times increase during holidays or at the start of a sale. Prepare temporary messages that politely inform callers about slightly longer response times. Keep an enthusiastic tone. During these peak periods, also consider adding a short extra menu option for urgent delivery questions. This ensures those callers don't get stuck behind the general queue.
The audio voice is directly associated with your brand. A young, fresh tone or a mature, calm voice makes a world of difference in how customers experience your service. It's best to test your chosen voice first on a select group of loyal customers. This ensures the sound matches their perception of your brand before you roll it out everywhere.
This depends on the licensing rights. It is often safer and more cost-effective to choose royalty-free, instrumental music that captures the collection's atmosphere.
This depends entirely on your target audience. Decide how you address customers in newsletters and consistently apply that same approach in your audio menus.
Offer a maximum of three to four clear options. Clothing customers often call for direct service and quickly lose interest with a long, confusing selection menu.
Short and to the point. Click to see the answer.
How do I order a phone message?
Pick a voice you like for your phone system. Enter your texts. You can also use our simple text generator. Add hold music if you want. Within 3 days at most, you receive the finished audio files.
How does ordering work?
What does a professional phone message cost?
The price depends on how long your text is and which message you need (welcome, menu or hold). As soon as you pick a voice, you see what it costs. Hold music is optional.
What does a professional telephone message cost?
A welcome message or phone menu from a professional voice is surprisingly affordable. The price depends on the length of your text and the type of message (welcome message, phone menu, on-hold message).
At Voices, you can see the price instantly for your chosen voice. On-hold music from our library can be added separately. Most clients receive their audio within 1 to 2 working days.
Short definitions that help you decide faster.
The emotion or style with which a text is recorded: warm, professional, energetic, persuasive, soft, authoritative, friendly.
Choosing the right tone-of-voice is more important than the "most beautiful" voice. The wrong tone undermines even the best script.
IVR selection menu with options ("press 1", "press 2"). Helps callers reach the correct service more quickly.
Music while waiting. Technically, this must be suitable for telephone systems (quality/codec).
Reviews from customers who have worked with us.
“The workshop 'Documentary Voice-Over' is highly recommended! A few days before the workshop, we received the video (without voice-over) and the text we would be reading so we could prepare. During the workshop day, everyone had enough time to practice behind the microphone and received immediate feedback. In short: I found it to be a very valuable workshop and I left with a lot of tips.”
Susanne Verberk
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Do you work with AI voices?
No. Voices works exclusively with real, professional voice actors. Each recording is expertly crafted: spoken in a professional studio, with a keen sense of tone, timing and intention.
Why not AI? A human voice conveys emotion, nuance and authenticity that no algorithm can match. That’s what makes the difference in a radio commercial, a corporate presentation or a telephone message where your customer needs to feel welcome.
All the voices on our website are real people. You hear exactly who you’re booking.
Can I provide my own music?
How much does it cost to add music on hold?
Are the tracks optimised for telephony?
Do you also record voice prompts for IVR and phone systems?
What if I'm not satisfied with the recording?
“I am very happy that I attended the 'Pamper Your Voice' workshop! Bernadette Timmermans first gave us some general background information about the voice (vocal cords), but what I found most valuable was that through the small, simple exercises that followed, you could immediately hear (and feel) in yourself and in the other participants the impact that good breath support has on your voice! And all of this in a relaxed, informal - at times cheerful - atmosphere. Moreover, we received plenty of tips and some teaching materials to take home for further practice. Inspiring and motivating, indeed. Great!”
Petra Robben
“Request submitted and they review the text again, making some adjustments where necessary. If there's any detail the client finds a bit difficult in the produced audio, they resolve it very quickly and create a new audio on the same day. Highly recommended and very professional service now. Top! I was assisted and recorded by Johfrah.”
Kevin De Nil
Loading demos…
Copy, adapt, and get it recorded - written for your type of project.
~14 sec · Je (informeel)
Geschikt wanneer je telefooncentrale start met «u bent verbonden met de voicemail van…».
Welkom, je bent verbonden met de voicemail van [bedrijfsnaam]. We kunnen je oproep even niet beantwoorden. Laat gerust je naam en nummer achter, dan bellen we je zo snel mogelijk terug.
Houd je welkomstboodschap kort (max 10-15 sec). Mensen willen zo snel mogelijk geholpen worden.
~15 sec · U (formeel)
Welkom, u bent verbonden met de voicemail van [bedrijfsnaam]. We kunnen uw oproep op dit moment niet beantwoorden. Laat gerust uw naam en telefoonnummer achter, dan bellen we u zo spoedig mogelijk terug.
Houd je welkomstboodschap kort (max 10-15 sec). Mensen willen zo snel mogelijk geholpen worden.
~8 sec · Gemengd
Voor keuzemenu’s en IVR-routing naar de juiste afdeling.
Welkom bij [bedrijfsnaam]. Bienvenue chez [bedrijfsnaam].
Houd je welkomstboodschap kort (max 10-15 sec). Mensen willen zo snel mogelijk geholpen worden.
Listen to a selection of voice actors and find the right voice for your project.
