Can one voice actor record my phone menu in multiple languages?

Yes, some of our Belgian voices are fluent in multiple languages. For example, our Flemish voice actor Serge speaks fluent French, English, and German, in addition to Flemish. Our voice actor Brecht also speaks French, English, and Spanish, alongside Flemish. This provides a recognisable voice, no matter which language your caller chooses.

Which audio formats do you provide for phone systems?

Phone systems often use specific audio formats like WAV or MP3, sometimes with specific compressions such as A-law or mu-law. We deliver the files in the exact format your telecom provider or system requires, so you can upload them immediately.

What does it cost to have a phone menu recorded?

A phone system can range from three short welcome sentences to an extensive menu with dozens of options, so we always provide a custom quote. We look at the number of words and the languages needed, so you know the exact cost upfront. [FAQ_BLOCK]

How do I order a phone message?

Pick a voice you like for your phone system. Enter your texts. You can also use our simple text generator. Add hold music if you want. Within 3 days at most, you receive the finished audio files.

How does ordering work?

Here is how it works: 1. Listen to the demos and pick a voice for your phone system. 2. Enter your texts. You can also use our simple text generator. 3. Add hold music if you want. 4. Pay securely with Bancontact, iDEAL or credit card. Within 3 days at most, you receive the finished audio files by email.

What does a professional phone message cost?

The price depends on how long your text is and which message you need (welcome, menu or hold). As soon as you pick a voice, you see what it costs. Hold music is optional.

What does a professional telephone message cost?

A welcome message or phone menu from a professional voice is surprisingly affordable. The price depends on the length of your text and the type of message (welcome message, phone menu, on-hold message). At Voices, you can see the price instantly for your chosen voice. On-hold music from our library can be added separately. Most clients receive their audio within 1 to 2 working days.

Can I provide my own music?

Yes, you can! You can add your own audio file using the upload button. Please ensure you have the correct broadcasting rights for any music you provide.

How much does it cost to add music on hold?

Adding a track from our library costs a one-off fee of €59. This gives you unlimited usage rights for your project.

Are the tracks optimised for telephony?

Absolutely. All our on-hold music is specially mixed and optimised for the frequency range of telephone systems (300Hz - 3400Hz), so it always sounds clear.

The Unseen Craftsmanship Behind an IVR Voice That Truly Works

The Unseen Craftsmanship Behind an IVR Voice That Truly Works | Voices

Additionally, people listen to more than just the words. They sense the intention. A warm Flemish voice, like those of our voice actors Brecht or Serge, gives the caller the feeling that there's someone listening on the other end of the line. That lowers the barrier and prevents people from hanging up in annoyance.

How do you choose the right voice for your phone system?

The choice of voice is closely linked to your organisation's image. A legal firm requires a different voice from a creative agency or a public service.

Our Flemish voices, like Serge and Brecht, are often chosen for phone systems because their vocal timbre inspires trust. Serge has a confident, friendly tone, while Brecht's voice stands out for its warm personality. Whichever voice you choose, the most important thing is that the caller experiences a consistent sense of hospitality.

How do you make sure individual phone segments sound coherent?

An interactive menu consists of dozens of separate audio files: welcome messages, menu options, waiting time announcements, and out-of-hours messages. The trick is to record all these separate puzzle pieces so they blend seamlessly, even if a menu is updated later.

Director's tip from our studio: When recording options like "Press 1 for sales", pay close attention to the rhythm after the number. After speaking the number, always include a micro-pause of exactly 300 milliseconds before the description begins. This gives the caller's brain that fraction of a second to press the button on the phone, without the next option starting to speak over it.

Recording a phone system requires a structured approach. We'll help you through the process, step by step:1. Script Review: We'll review your scripts together and remove any unnecessary words. Shorter, clearer sentences mean your callers get help faster. 2. Voice Selection: You choose a voice actor who fits your company's character. 3. Recording and Mixing: The voice actor records all parts using the same microphone setup and distance. This ensures all audio files have identical volume and sound. 4. Delivery: You receive the sound files neatly numbered and in the correct technical format for your phone system.

As our client Olivier wrote in his review: "Great range of voices, very fast service, top quality and a very fair price. Immediately gives callers a very professional impression."

Frequently asked questions

Short and to the point. Click to see the answer.

How do I order a phone message?: Pick a voice you like for your phone system. Enter your texts. You can also use our simple text generator. Add hold music if you want. Within 3 days at most, you receive the finished audio files.
How does ordering work?: Here is how it works: 1. Listen to the demos and pick a voice for your phone system. 2. Enter your texts. You can also use our simple text generator. 3. Add hold music if you want. 4. Pay securely with Bancontact, iDEAL or credit card. Within 3 days at most, you receive the finished audio files by email.
What does a professional phone message cost?: The price depends on how long your text is and which message you need (welcome, menu or hold). As soon as you pick a voice, you see what it costs. Hold music is optional.
What does a professional telephone message cost?: A welcome message or phone menu from a professional voice is surprisingly affordable. The price depends on the length of your text and the type of message (welcome message, phone menu, on-hold message).
At Voices, you can see the price instantly for your chosen voice. On-hold music from our library can be added separately. Most clients receive their audio within 1 to 2 working days.
Can I provide my own music?: Yes, you can! You can add your own audio file using the upload button. Please ensure you have the correct broadcasting rights for any music you provide.
How much does it cost to add music on hold?: Adding a track from our library costs a one-off fee of €59. This gives you unlimited usage rights for your project.
Are the tracks optimised for telephony?: Absolutely. All our on-hold music is specially mixed and optimised for the frequency range of telephone systems (300Hz - 3400Hz), so it always sounds clear.
Do you also record voice prompts for IVR and phone systems?: Yes, we can record complete phone menus (IVR) for your telephone system. You provide the options you need, and we will ensure that everything is recorded clearly and professionally. This is ideal for businesses with multiple departments.
How long should my telephone message be?: Keep it short and concise. A welcome message is ideally between 10 and 15 seconds. A phone menu should guide the caller to the correct department within 30 seconds. Think from the caller's perspective: they want to be helped as quickly as possible.