Customer service tips for 2026

A temporary, rough recording — often recorded by the director, editor, or the client themselves — that serves as a timing reference for the final voice actor.

The scratch track is not final audio. It is used to finalise the animation or edit before the real voice-over arrives.

A quick way to get an indication of budget, approach and planning for a voice recording.

Educational audio content: course modules, instructional videos, training. Often long texts — that is why we charge per word or per finished hour of audio instead of a standard BSF.

E-learning usually falls under corporate (non-broadcast). For public learning environments, a buy-out may be required.

Voice-overs for telephone menus, messages on hold, and voicemails. We charge per prompt (one short message) or per word, depending on the scope.

For larger telephony projects (multi-level IVR, multilingual, holiday and public holiday messages), we provide a package price.

IVR selection menu with options ("press 1", "press 2"). Helps callers reach the correct service more quickly.