ACLVB: From 140 voices to a warm welcome

Transcript· EN

Without Forces, we would probably still have 140 different welcome messages, always well-intentioned by colleagues, but always inconsistent. If you call a call center and it sounds like you're talking to a robot, that's not pleasant. Many of the people who call us have a question or sometimes even a problem at work. It's therefore important that not thousands, but tens of thousands, and by now even hundreds of thousands of callers per year, are welcomed pleasantly. It's sometimes the first step to becoming a bit calmer, so we've noticed it's better to use truly professional voices for welcoming people, voices that can greet everyone directly in a correct, clear, and friendly manner. Internally, we listened to several voices and consciously chose voices that sounded professional, but also friendly and welcoming. This ensures that people who call us with a problem, for example regarding unemployment or perhaps a dismissal, can immediately calm down a bit in an already unpleasant situation. Definitely recommend ordering from Forces.be; the service is excellent, the service is very reliable, the voices are perfect. So, when people call you and by definition end up on some telephone system, know that it's good for them to be welcomed warmly, before they come into contact with your actual employees. And that way, you will certainly have satisfied customers on the line.