A pleasant wait
Make the most of waiting times with royalty-free music and friendly, reassuring voice-overs. Fewer call drop-offs guaranteed.
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Studio quality, ready for your VoIP system, 3CX, Teams or traditional telephone system
Trusted by brands and agencies
A hold message featuring hold music is played when callers are in a queue or are put on hold. By combining a pleasant musical atmosphere with a reassuring voice, you can reduce the perceived waiting time and prevent callers from hanging up prematurely.
Nobody likes waiting. But with the right mix of royalty-free music and an occasional message (‘We’ll assist you as soon as possible’), you can make the wait much more pleasant and maintain a professional image, even at peak times.
Callers stay on the line longer if they know they haven’t been forgotten.
With our royalty-free music, you can avoid expensive bills from copyright organisations.
Be honest about how busy you are so that the caller will be understanding.
Select a track from our royalty-free library and pair it with a voice.
Please specify what we should say and how often the message should be repeated.
You will receive a single mixed file (music + voice) that is ready to use straight away for your call group.
Royalty-free on-hold music
Professional voice-over mix
Playback-ready audio file (seamless transition)
Volume perfectly matched to call quality
Certificate of royalty-free use (if required)
The perfect combination for a relaxing queue.
Below are two sample scripts. Replace [Company name] with your own name and adjust the tone. Would you like to have them professionally recorded? We can arrange that for you.
Thank you for your patience. All our staff are currently on the phone. Please stay on the line; we’ll assist you as soon as possible.
Why this script works
Thank you for calling [Company Name]. Please hold for a moment; we’ll put you through as soon as possible. In the meantime, you’ll find plenty of answers on our website.
Why this script works
Een selectie uit onze volledige scriptbibliotheek. Kopieer, personaliseer met je eigen gegevens en bestel de opname.
Tailored quote
Choose your greetings, languages and voice. You’ll receive an email straight away with sample texts and a quote.
This is music for which you do not need to pay regular royalties to copyright organisations. You purchase or use the file once, which includes the licence for use in your telephone exchange.
We recommend repeating the spoken message approximately every 30 to 45 seconds. Doing so more frequently may cause irritation, whilst doing so less frequently may give the caller the impression that the line has been disconnected.
That depends on your telephone system (such as 3CX or Teams). The system generates the voice prompts itself (‘You are first in the queue’). We do, however, provide the static audio and on-hold music, over which the system plays these prompts.
Examples include: ‘All our staff are currently on the phone; please hold’, or ‘It’s very busy at the moment; we’ll assist you as soon as possible.’
Yes, this is known as a promotional message or ‘on-hold marketing’. It’s the perfect opportunity to draw callers’ attention to new services or frequently asked questions (such as opening hours) whilst they’re on hold.
Create a pleasant waiting experience with professional voices and royalty-free music.
