In welk audioformaat moet een 3CX-prompt staan?

3CX werkt het betrouwbaarst met een PCM WAV-bestand in mono. Een gangbare instelling is 8 kHz, 16-bit, mono (controleer dit altijd in je eigen 3CX-versie en instellingen, want dit kan per opzet verschillen). Wij leveren je prompts in het juiste formaat aan, zodat je niets hoeft te converteren.

Hoe upload ik de boodschap in 3CX?

In de 3CX-beheeromgeving plaats je het bestand bij je systeem-prompts en koppel je het aan je digitaal receptioniste of wachtrij. We leveren een korte stap-voor-stap gids mee, zodat ook een collega zonder ervaring het kan plaatsen.

Lever je standaard in het juiste 3CX-formaat?

Ja. Je hoeft het formaat niet zelf te regelen: we leveren upload-klaar aan in het juiste 3CX-formaat, op het juiste volume en zonder ruis. Laat ons gerust weten welke versie of opzet je gebruikt.

Kan ik een meertalig 3CX-menu laten inspreken?

Zeker. We nemen elke taal op in dezelfde stem en stijl, zodat je menu consistent klinkt. Voor een Belgisch menu is een NL/FR/EN-opzet de meest gevraagde, en we adviseren graag over de volgorde.

Wat als ik mijn menu later wil aanpassen?

Updates zijn altijd mogelijk. Een nieuwe menukeuze, gewijzigde uren of een tijdelijke boodschap nemen we los opnieuw op, in dezelfde stem, en leveren we opnieuw in 3CX-formaat aan.

Phone voices · for your 3CX PBX

Record a welcome message or menu options for 3CX

Getting the audio format right is half the battle. We provide your 3CX prompts ready to upload, so your menu works straight away without any hassle with conversion.

Listen to the voices Request a bespoke quote

experience since: 2018
Multilingual: NL · FR · EN · DE · ES Multilingual

Supplied in the correct 3CX format, ready to upload

Trusted by brands and agencies

Anyone wanting to set up a menu or welcome message for 3CX often gets stuck on the audio format. A recording that sounds fine on your computer may be rejected by the PBX or sound distorted because the sample rate or channel is incorrect. This wastes time and results in a menu that is full of static or too quiet. We eliminate this problem by delivering your prompts straight away in the correct 3CX format.

We’ll record your welcome message, menu options and on-hold messages with a professional voice artist and deliver them ready to upload to 3CX. You’ll receive a clean file at the correct volume, plus a short step-by-step guide on how to add it to your system prompts. No conversion, no background noise - just upload and activate.

Why the audio format makes all the difference on 3CX

The right size, right first time

An incorrect sample rate or a stereo file will result in a prompt that either fails to upload or sounds distorted. We provide a mono file at the correct sample rate, so you can use it straight away.

Studio quality at the right volume

A recording that is too quiet or too loud will stand out from the rest of your menu. Our files have been set to a consistent volume, so that every prompt in your system sounds equally clear.

Related multilingual prompts

For a multilingual 3CX menu, you should provide each language in the same voice and style. This ensures your menu sounds consistent, regardless of which language the caller selects.

How it works: from script to working prompt

Submit your text or choose an example
Send us your own text or use one of our sample scripts as a starting point. We’ll tailor the tone to suit your business and confirm which prompts you need: welcome, menu options, on-hold and out-of-hours.
We record and deliver in 3CX format
A professional voice actor will record your prompts. We’ll deliver them ready for upload in the correct audio format for 3CX, at the correct volume and free from background noise, ready for use as your system prompts.
Upload and activate
Using the guide provided, you can place the files alongside your system prompts and link them to your digital receptionist or queue. If your opening hours or menu change, we’ll re-record the prompt separately.

What you get

Files supplied in the correct audio format for 3CX, ready to upload.
Studio recording by a professional voice actor, not a synthetic voice.
A brief step-by-step guide to uploading your system prompts.
Multilingual in Dutch, French and English, using the same voices and style.
Updates to a prompt are always possible.

Het juiste audioformaat voor 3CX

File type: PCM WAV (uncompressed)
Sampling rate: 8 kHz (standard; 16 kHz where supported)
Bit depth: 16-bit
Channels: Mono

Deze waarden zijn indicatief en kunnen per versie of instelling verschillen. Controleer ze in je eigen omgeving. Wij leveren standaard in het juiste formaat aan, zodat je niets hoeft te converteren.

Zo upload je het bestand in 3CX

Open the system prompts
Log in to the 3CX management interface and go to the section containing your system prompts or the digital receptionist.
Upload the WAV file
Add the WAV file we have provided. As it is already in the correct format, you do not need to convert it.
Connect and test
Link the prompt to your digital receptionist or queue, and call your switchboard once to check that everything sounds clear.

Recording voices for your 3CX prompts

Clear, professional voices that work well on a telephone switchboard. Listen to the demo and book directly.

EmmaBritish EnglishEmma has a warm, pleasant British voice. You may recognize her as the voice of the announcements on London buses.

SeanBritish EnglishSean sounds natural and speaks to your callers with a clear, friendly voice.

JohfrahFlemishJohfrah sounds incredibly warm. A voice filled with confidence and credibility.

MarilynFrenchMarylin has a dynamic voice with a smile. She sounds youthful, multilingual, professional, and flexible.

AleksanderPolishAleksander sounds warm and professional. A voice of confidence and credibility.

SueGermanSue is a popular German professional voice actor and singer. She sounds fresh and recognizable.

Sample texts for your 3CX menu, ready to use

A complete sample script for your 3CX welcome message. Simply enter your details once in the box below, and the sample script will update automatically. Would you like to have it professionally recorded and delivered in 3CX format? We can arrange that for you.

Example of a welcome message and menu options for a 3CX PBX

Welcome to [Company Name]. To help you quickly, please select an option from the menu below. Press 1 for sales. Press 2 for support. Press 3 for accounts. For all other enquiries, please stay on the line and we will put you through to reception.

Why this script works

1.A brief welcome: the caller knows straight away they’ve come to the right place.
2.Immediate action: clear choices are sent straight to the right department.
3.Expectation management: if you don’t make a choice, you know the receptionist will answer.

More sample texts to choose from

Een selectie uit onze volledige scriptbibliotheek. Kopieer, personaliseer met je eigen gegevens en bestel de opname.

Tailored quote

Request your bespoke quote now

Choose your greetings, languages and voice. You’ll receive an email straight away with sample texts and a quote.

Frequently asked questions about a phone voice for 3CX

What audio format should a 3CX prompt be in?

3CX works most reliably with a PCM WAV file in mono. A common setting is 8 kHz, 16-bit, mono (always check this in your own version of 3CX and settings, as this may vary depending on your configuration). We supply your prompts in the correct format, so you don’t need to convert anything.

How do I upload the message in 3CX?

In the 3CX management interface, you add the file to your system prompts and link it to your digital receptionist or queue. We provide a brief step-by-step guide so that even a colleague with no experience can set it up.

Do you supply your files in the correct 3CX format as standard?

Yes. You don’t need to sort out the format yourself: we’ll deliver it ready for upload in the correct 3CX format, at the right volume and with no noise. Please do let us know which version or configuration you’re using.

Can I have a multilingual 3CX menu recorded?

Certainly. We record each language using the same voices and style, so that your menu sounds consistent. For a Belgian menu, a Dutch/French/English format is the most popular, and we’d be happy to advise you on the order.

What if I want to change my menu later?

Updates are always possible. Whether it’s a new menu option, changed opening hours or a temporary message, we’ll re-record it separately, using the same voice, and deliver it again in 3CX format.

Kan ik ook wachtmuziek toevoegen?

Want hold music? Pick a royalty-free track from our library or skip it. Any surcharge shows in your total right away.

Ready to make your 3CX menu sound professional in one go?

You provide the text or use an example as a starting point; we’ll provide a studio recording, ready to upload in the correct 3CX format, along with a brief guide.