Triage and General Welcome
Welcome to [Company Name] Veterinary Practice. For an emergency or a life-threatening situation, please press 1 immediately. If you would like to make or change an appointment, or order pet food, please press 2. For blood test results or to speak to a vet, press 3. Please stay on the line if you have any other questions; one of our assistants will be happy to help you shortly.
Why this script works
- 1.A brief and warm welcome message that immediately confirms the name of the practice.
- 2.Immediate action is required to prioritise the most important option.
- 3.Clear management of expectations regarding routine enquiries and waiting times for assistance.












