Queue and referral to online services
Welcome to [Company Name] Hair Salon. We’re currently hard at work in the salon to ensure our customers leave looking their best. Did you know you don’t have to wait to book an appointment? You can access our online calendar 24 hours a day via our website. Would you still like to speak to us in person regarding an urgent enquiry or change? Please hold the line for a moment; we’ll answer as soon as possible.
Why this script works
- 1.An informal yet professional welcome message that captures the salon’s atmosphere.
- 2.Take immediate action by promoting the online calendar as the quickest alternative.
- 3.Clear management of expectations, ensuring that the caller knows they will need to wait a moment.












