Drop-down menu prioritising breakdowns
Welcome to [Company Name] car and van hire. Welcome to [Company Name]. To help you as quickly as possible, please listen to this menu. Are you currently driving one of our vehicles and have you broken down or been in an accident? If so, please press 1 immediately for assistance. Would you like to check current availability or make a booking? Press 2, or check this directly online at a great price via our website. For B2B leasing contracts and invoicing, press 3. For general enquiries, please stay on the line.
Why this script works
- 1.A brief and professional greeting (bilingual as an option) to appeal to the broad customer base.
- 2.Immediate action by prioritising safety and breakdown assistance above all else.
- 3.Expectation management whereby bookings are subtly channelled towards the more cost-effective online booking system.












