Separate the urgent bathroom repair quotes

As a plumber or heating engineer, you often find yourself in confined spaces, crawl spaces or with your hands full of tools. Answering the phone is simply not possible in such situations. Yet the nature of your work is highly urgent. A customer with a flooded bathroom or a broken heating system in winter is panicking and wants to get in touch straight away. If they only hear a busy tone, they’ll immediately call the next plumber on the list. A professional and reassuring voicemail is therefore the best way to retain these customers.

For installation companies with several technicians, effective call routing is even more important. Customers calling to arrange the fitting of a new bathroom or underfloor heating should be put through to the sales or planning department. Reports of an urgent gas odour or water leak, on the other hand, must be given priority and put through directly to the on-call service. A professionally recorded menu conveys reliability and prevents your engineers from being inundated with non-urgent enquiries whilst they are trying to resolve a problem.