Hoe gaan we om met crisissituaties zoals aswolken of stakingen?

Bij grootschalige problemen leveren we zeer snel een noodboodschap, zodat u bellers proactief kunt informeren dat u hun dossiers bekijkt zonder dat ze hoeven te wachten.

Zit er wachtmuziek achter de stem voor onze klanten?

We leveren de stem droog aan. Voor reisbureaus raden we sterk aan om deze in uw centrale te combineren met ontspannende loungemuziek om de vakantiesfeer te benadrukken.

Spreken de stemmen complexe namen van touroperators correct uit?

Ja, voeg simpelweg de fonetische uitspraak van specifieke luchtvaartmaatschappijen of hotelgroepen toe, en onze acteurs spreken dit met vlotte, internationale flair uit.

Kunnen we extra bandjes bestellen voor de zomerperiode?

Zeker. Veel kantoren laten een specifieke zomer-voicemail opnemen die ze inschakelen als het personeel zelf op vakantie is.

Werken de bestanden op onze cloud telefonie?

Absoluut. Wij leveren in de standaard zakelijke formaten, zodat uw IT partner de bestanden moeiteloos kan integreren.

Kan ik de stem ook inzetten op de vestigingen in Wallonië?

We bieden professionele Franstalige acteurs aan, zodat uw service in heel België dezelfde hoge standaard van gastvrijheid behoudt.

Telephone Answering Services for Travel Agencies

A relaxing start to every holiday, on the phone

Name: Telefonie voor het Reisbureau
Brand: Voices
Price: 89.00 EUR
Availability: InStock
Rating: 5 (369 reviews)

Planning a dream holiday in your office requires comprehensive and personalised advice. You don’t want to be constantly interrupting your clients at their desks to answer the phone. At the same time, travellers facing problems abroad need immediate assistance. A professional automated menu system offers the ultimate solution.

Listen to the voices Request a bespoke quote

5,00/ 5

The travel industry does not sell simple products, but experiences and memories. Customers sitting in your travel agency to plan a round-the-world trip or an exclusive cruise expect your undivided attention. If the phone rings incessantly during such a consultation, it breaks the magic of the planning process. A professional on-hold message or an intelligent menu system is not a luxury for a modern travel agency, but the first step towards a flawless customer experience.

Why travel agents keep their telephone systems tightly organised

Priority for travel assistance

Make sure that customers stranded abroad are not put on hold. Give them direct access to the emergency helpline by pressing 1.

Protecting consultations

Use a pop-up to encourage customers to book their appointment online, so that you don’t have to interrupt your current consultation.

Available outside office hours

Take the time difference into account. A clear voicemail message in the evening reassures travellers and directs them to the relevant external partners for immediate action.

How do you put together this travel menu?

Choose a warm voice
Choose a voice that conveys a sense of relaxation, luxury and trust, in keeping with the feeling of a holiday and a carefree experience.
Put together the office menu
Divide the script logically into sections for new bookings, existing files and urgent assistance for departing travellers.

Quality for your travel agency

A warm and highly professional manner.
Directly compatible with major PBX systems and VoIP software.
The ability to make rapid adjustments in the event of sudden crises in the travel sector.
Pronunciation of difficult foreign place names or partners’ names, if required.

Warm and welcoming voices

Choose a sound that exudes tranquillity and luxury, in keeping with the experience of your travels.

EmmaBritish EnglishEmma has a warm, pleasant British voice. You may recognize her as the voice of the announcements on London buses.

MikeBritish EnglishMike has a deep, professional voice heard on BBC World Service, audiobooks, and commercials.

Telephone scripts for the travel sector

Copy these professional scripts to improve the service offered by your travel agency. Enter your details once in the box below, and all the sample scripts will update automatically.

Drop-down menu for urgent travel assistance

Welcome to [Company Name] Travel Agency. To assist you as quickly as possible, we use an options menu. Are you currently abroad or at the airport and do you have an extremely urgent problem with your flight or accommodation? If so, please press 1 now to reach our emergency helpline. Would you like to book a new holiday, or do you have a question about an existing booking? Please press 2. Did you know that for many destinations you can also book online via our website? For all other enquiries, please stay on the line.

Why this script works

1.A warm greeting that also effectively addresses potential problems.
2.Immediate action by prioritising passengers in distress via the first option.
3.Expectation management that subtly promotes the option of booking online.

Echte voorbeelden uit onze studio

Een greep uit teksten die we eerder opnamen. Gebruik ze als startpunt en vul je eigen naam en gegevens in.

KeuzemenuEngels

Welkom bij [bedrijfsnaam] reizen. Wij attenderen u erop dat dit gesprek standaard wordt opgenomen ten behoeve van kwaliteitsdoeleinden en coaching van onze medewerkers. Overweegt u één van onze reizen of heeft u een reis geboekt en wilt u hierover contact met ons? Kies 1. Bent u een reisbegeleider, kies 2.

Laat dit inspreken

Voicemail

Wij zijn vandaag telefonisch niet meer bereikbaar.

Laat dit inspreken

KeuzemenuEngels

Toets 1, dan verbinden wij u door met de alarmcentrale van SOS International.

Laat dit inspreken

Gesloten / feestdagEngels

De eerstvolgende werkdag zijn wij u graag weer van dienst. Wij danken u voor uw begrip.

Laat dit inspreken

VoicemailEngels

Welkom bij [bedrijfsnaam]. Wij zijn momenteel telefonisch niet bereikbaar vanwege een opleiding. Daarmee hopen wij u in de toekomst nóg beter van dienst te kunnen zijn.

Laat dit inspreken

VoicemailDuits

Welkom bij [bedrijfsnaam]. Wij zijn momenteel telefonisch niet bereikbaar.

Laat dit inspreken

More sample texts to choose from

Een selectie uit onze volledige scriptbibliotheek. Kopieer, personaliseer met je eigen gegevens en bestel de opname.

Andere sectoren

IT & software Huisartsenpraktijk Tandartspraktijk Garage

Frequently Asked Questions for travel agents

How do we deal with crisis situations such as ash clouds or strikes?

In the event of large-scale issues, we send out an emergency message very quickly, so that you can proactively inform callers that you are looking into their cases without them having to wait.

Is there hold music playing whilst our customers are on hold?

We supply the voices as dry tracks. For travel agencies, we strongly recommend combining these voices with relaxing lounge music in your call centre to emphasise the holiday atmosphere.

Let your holiday begin the moment you make the call

Book a relaxed and professional telephone voice for your travel agency today and take your service to the next level.

Book the right voice straight away Quotation for a multilingual menu

A relaxing start to every holiday, on the phone

Why travel agents keep their telephone systems tightly organised

Priority for travel assistance

Protecting consultations

Available outside office hours

How do you put together this travel menu?

Choose a warm voice

Put together the office menu

Quality for your travel agency

Warm and welcoming voices

Telephone scripts for the travel sector

Drop-down menu for urgent travel assistance

Echte voorbeelden uit onze studio

More sample texts to choose from

Andere sectoren

Frequently Asked Questions for travel agents

How do we deal with crisis situations such as ash clouds or strikes?

Is there hold music playing whilst our customers are on hold?

Let your holiday begin the moment you make the call

Charge at the office

Outside opening hours with external assistance

Do the voices pronounce the complex names of tour operators correctly?

Can we order some extra straps for the summer?

Do the files work with our cloud-based telephony system?

Can I also use the voices at the branches in Wallonia?

Request your bespoke quote now