Drop-down menu: Reporting sick and Enrolment
Welcome to [Company Name] childcare centre. Thank you for calling. To ensure peace and quiet in our groups, we use this menu. Is your child unwell today, or would you like to notify us of an absence? Please press 1, and after the tone, clearly state your child’s name and the group they are in. Are you looking for a place at our nursery or would you like information about our waiting list? Please press 2. For enquiries to the administration or management, please press 3. We’ll be happy to help you.
Why this script works
- 1.A warm and friendly welcome that immediately caters to the children’s need for peace and quiet.
- 2.Immediate action by automatically handling the morning peak (sickness notifications) via voicemail using option 1.
- 3.Expectation management whereby the administrative staff and the waiting list are kept separate from the care staff on the ward.












