Is het nuttig om het menu ook in andere talen aan te bieden?

Ja, als u werkt met veel Franstalige, Poolse of Roemeense medewerkers, verlaagt een korte welkomstboodschap in meerdere talen de communicatiebarrière.

Hoe werken we particuliere schoonmaak uit het menu?

Als u zich enkel op B2B richt, kunnen we in de welkomstboodschap al direct meegeven "wij werken uitsluitend voor professionele klanten", wat u tijd bespaart.

Kunnen we extra diensten (zoals ruitenwassers) promoten?

Absoluut. In de wachtrij of het menu kunt u perfect benoemen dat u sinds kort ook specialist bent in industriële reiniging of glasbewassing.

Hoe snel kunnen we een noodboodschap laten inspreken?

Als u kampt met een plotselinge planningscrisis op het hoofdkantoor of netwerkproblemen, leveren wij onze standaard stemmen zeer spoedig af.

Past de audio direct op onze VoIP centrale?

Ja, de audiobestanden worden afgeleverd in een optimaal formaat (vaak mono WAV of hoogkwaliteit MP3) dat zonder haperen werkt in alle zakelijke centrales.

Spreken de acteurs cijfers voor calamiteitenlijnen duidelijk uit?

Zeker. We instrueren de acteurs altijd om telefoonnummers zeer traag in blokjes van twee voor te lezen, zodat de beller de tijd heeft om dit te noteren.

Telephone voting for the Cleaning Department

Seamless accessibility for your planning and staff

Name: Telefonie voor de Schoonmaakbranche
Brand: Voices
Price: 89.00 EUR
Availability: InStock
Rating: 5 (369 reviews)

A smoothly running cleaning company stands or falls on communication and planning. Staff absences due to illness or a sudden surge in demand following water damage require immediate attention. Use a professional menu system to keep planning, HR and new quotations strictly separate.

Listen to the voices Request a bespoke quote

5,00/ 5

average rating from 369 reviews

Average score from {count} reviews: 2018
Multilingual: NL · FR · EN · DE · ES Multilingual

For office switchboards and emergency hotlines

Trusted by brands and agencies

In the facilities and cleaning sector, the course of the day is rarely predictable. You manage dozens of staff across various locations and have to adjust the schedule on a daily basis. When your office telephone number is used for all sorts of things, chaos ensues. An employee who calls in sick early in the morning needs to get in touch with the planning team straight away, whilst a new B2B client looking for a weekly office cleaning service shouldn’t have to be put on hold behind internal staff enquiries. A well-organised menu system acts as an indispensable filter in this situation.

In addition, emergency situations arise regularly. Post-construction cleaning or emergencies such as water damage or fire require urgent intervention. By using a reliable and clear voice on the phone, you can immediately offer these emergencies a priority option in the menu. This immediately conveys a sense of tidiness and professionalism, even before a single cloth has been used. Furthermore, you can configure the system to operate in multiple languages, which is crucial for communicating with multilingual staff on the shop floor.

Why cleaning companies filter their incoming calls

Staff & Sick Leave

Make sure sick leave notifications don’t end up in the wrong place. Use a separate option to forward your staff’s notifications directly to the early planning team.

B2B versus Retail

Make a clear distinction between requests for weekly office cleaning and domestic cleaning or ironing services.

Dealing with emergencies

Handle emergencies such as fire or water damage via an emergency hotline, so that businesses facing acute pollution are given immediate priority.

How do you organise the office menu?

Choose a clear sound
Choose a clear, well-articulated voice. This is particularly important for staff who speak a different language and are calling head office.
Define your departments
Break your business down into the following categories in the script: planning, invoicing, sales and, where applicable, private service vouchers.
Implement in your control centre
Upload the clean file directly to your cloud telephony system so that routing can get off to a smooth and quick start.

Crisp and clear audio, ready to use

Clear voice recordings without background noise, for maximum intelligibility.
The ideal size for 3CX, Teams or other business PBX systems.
Very quick delivery of the audio.
Multilingual solutions for a diverse workforce.
There are no recurring licence fees associated with its use.

Clear and fresh voices

A clear and professional tone ensures you can guide your staff and customers most effectively.

EmmaBritish EnglishEmma has a warm, pleasant British voice. You may recognize her as the voice of the announcements on London buses.

SeanBritish EnglishSean sounds natural and speaks to your callers with a clear, friendly voice.

JohfrahFlemishJohfrah sounds incredibly warm. A voice filled with confidence and credibility.

MarilynFrenchMarylin has a dynamic voice with a smile. She sounds youthful, multilingual, professional, and flexible.

KajaGermanKaja’s voice is friendly and inspires confidence. She can sound gentle or corporate.

AleksanderPolishAleksander sounds warm and professional. A voice of confidence and credibility.

Scripts for the cleaning sector

Copy these texts to get your telephone system organised straight away. Enter your details once in the box below, and all the sample scripts will update automatically.

Drop-down menu: Staff vs Commercial

Welcome to [Company Name] cleaning and facility services. To help you find the right service, please listen to the menu options. Are you a member of staff wishing to report sick, or do you have any questions about your work schedule? Press 1. Are you a new business customer and would you like to request a quote for office cleaning, window cleaning or industrial cleaning? Press 2. Do you have an urgent request due to water damage or a fire? Press 3. For administration and invoicing, please stay on the line.

Why this script works

1.A broad and concise greeting that immediately reflects the B2B focus of the facility services.
2.To deal with direct action by staff (who ring early to arrange their schedules) directly within their own department.
3.Expectation management that ensures urgent orders do not get lost in the general sales pipeline.

Outside opening hours: emergency number

You have reached [Company Name]. Our offices are currently closed. Our normal opening hours are [Opening hours]. Important for our staff: if you need to report sick for your shift this evening or tomorrow morning, please state your name, branch and the reason clearly after the tone. In the event of urgent and life-threatening emergencies involving our B2B clients, please call our emergency number immediately on zero four seven zero, ninety, eighty, seventy. Thank you in advance.

Why this script works

1.A clear and informative message that appeals to both staff and customers.
2.Immediate action for employees to ensure they do not waste time when reporting their absence.
3.Managing expectations in the event of emergencies by clearly and explicitly stating the emergency number to call for assistance.

Echte voorbeelden uit onze studio

Een greep uit teksten die we eerder opnamen. Gebruik ze als startpunt en vul je eigen naam en gegevens in.

Gesloten / feestdagDuits

Wij zijn op werkdagen telefonisch bereikbaar [openingsuren|van 8u30 tot 12u en van 13.30u tot 17u]. Op woensdag en vrijdag zijn wij enkel telefonisch bereikbaar [openingsuren|van 8u30 tot 12u]. U kan steeds een e-mail sturen naar [e-mailadres] of [e-mailadres]. bedankt voor uw oproep, het team van [bedrijfsnaam] en [website].

Laat dit inspreken

Welkomstboodschap

welkom bij [bedrijfsnaam]. gelieve even aan de lijn te blijven, wij helpen u zo dadelijk verder.

Laat dit inspreken

Welkomstboodschap

welkom bij [website]. gelieve even aan de lijn te blijven, wij helpen u zo dadelijk verder.

Laat dit inspreken

WelkomstboodschapNederlands

Welkom bij [bedrijfsnaam]. Wegens grote drukte kunnen wij u niet zo snel te woord staan als we zouden willen. U kan steeds een mail sturen naar [e-mailadres]. wij nemen zo snel mogelijk contact op. Bedankt voor uw oproep.

Laat dit inspreken

WelkomstboodschapNederlands

welkom bij [website]. Wegens grote drukte kunnen wij u niet zo snel te woord staan als we zouden willen. U kan steeds een mail sturen naar [e-mailadres]. wij nemen zo snel mogelijk contact op. Bedankt voor uw oproep.

Laat dit inspreken

Gesloten / feestdagNederlands

Momenteel genieten wij van onze jaarlijkse vakantie. wij zijn terug bereikbaar vanaf maandag 9 augustus. Bedankt voor uw oproep. Het team van [bedrijfsnaam] en [website].

Laat dit inspreken

More sample texts to choose from

Een selectie uit onze volledige scriptbibliotheek. Kopieer, personaliseer met je eigen gegevens en bestel de opname.

Tailored quote

Request your bespoke quote now

Choose your greetings, languages and voice. You’ll receive an email straight away with sample texts and a quote.

Frequently asked questions in the facilities sector

Would it be useful to offer the menu in other languages as well?

Yes, if you work with a lot of French-speaking, Polish or Romanian staff, a brief welcome message in several languages will help break down communication barriers.

How do we remove domestic cleaning from the menu?

If you focus solely on B2B, we can state right from the start in the welcome message that “we work exclusively with business clients”, which will save you time.

Can we promote additional services (such as window cleaners)?

Absolutely. In the queue or the menu, you can clearly state that you have recently also become a specialist in industrial cleaning or window cleaning.

How quickly can we have an emergency message recorded?

If you are facing a sudden scheduling crisis at head office or network issues, we can deliver our standard voices very quickly.

Will the audio work directly with our VoIP switchboard?

Yes, the audio files are delivered in an optimal format (often mono WAV or high-quality MP3) that works seamlessly in all business telephone systems.

Do the actors pronounce the numbers for emergency hotlines clearly?

Certainly. We always instruct the actors to read out telephone numbers very slowly, in pairs, so that the caller has time to write them down.

Keep your communication as clean as your work

Streamline your staff and leads. Book a professional voice for your facilities service today.

Book the right voice straight away Quotation for a multilingual menu

Seamless accessibility for your planning and staff