Options menu for the control centre
Welcome to [Company Name] Taxi and Passenger Transport. Welcome to [Company Name]. To ensure we send a vehicle to you as quickly as possible, please follow the voice menu. Would you like to book a taxi straight away, or are you tracking a vehicle you’ve already booked? If so, press 1 to speak to our dispatch team. Would you like to book an airport transfer or a minibus for a future date? Press 2. Are you a business customer with questions about invoicing? Press 3. We will put you through to the relevant member of staff.
Why this script works
- 1.A multilingual and concise welcome message that gets straight to the point.
- 2.Immediate action, as the people on the streets (who currently need a car) are given priority in option 1.
- 3.Expectation management that ensures the administration does not hold up urgent matters.












