Hoe zorg ik dat spoed niet achter andere vragen blijft hangen?

De openingsboodschap verwijst bij levensgevaar meteen naar 112 en zet de spoedlijn als eerste keuze. Afspraken en voorschriften komen daarna. Zo bereikt een dringend geval altijd snel de juiste persoon, en blijft het secretariaat vrij voor de rest.

Kan ik een aparte keuze maken voor voorschriften?

Ja. Een eigen keuze of een eigen wachtboodschap voor voorschriften en attesten haalt die vragen van de hoofdlijn. Patienten weten waar ze terechtkomen en je team kan ze gebundeld verwerken in plaats van tussendoor.

Wat zet ik op het antwoordapparaat tijdens de middagstop?

Een korte boodschap met je openingsuren en wat te doen bij spoed werkt het best. We spreken die los in zodat je hem makkelijk kunt activeren, en passen hem aan zodra je uren wijzigen.

Kan het keuzemenu meertalig?

Zeker. We werken met stemacteurs voor Nederlands, Frans en Engels en nemen ook meertalige menu’s op. Voor een praktijk met veel anderstalige patienten is dat vaak een grote hulp aan de telefoon.

Werkt de opname met mijn praktijktelefonie?

We leveren .wav en .mp3 en stemmen formaat, samplerate en volume af op je systeem. Laat ons weten welke centrale of praktijksoftware je gebruikt en je krijgt een bestand dat meteen werkt.

Wat als mijn uren of wachtdienst veranderen?

Updates zijn altijd mogelijk. Nieuwe openingsuren, een gewijzigde wachtdienst of een tijdelijke boodschap nemen we los opnieuw op, in dezelfde stem en stijl, zodat alles consistent blijft klinken.

Telephone messages & menu options · GP practice

A straightforward menu of options for your GP practice, with urgent cases always taking priority

Name: Telefonie-voice-overs voor huisartsenpraktijken
Brand: Voices
Price: 89.00 EUR
Availability: InStock
Rating: 5 (369 reviews)

Distinguish between urgent matters and enquiries about prescriptions, handle the midday break smoothly, and keep your reception area clear for patients at the counter.

Listen to the voices Request a bespoke quote

5,00/ 5

average rating from 369 reviews

Average score from {count} reviews: 2018
Multilingual: NL · FR · EN · DE · ES Multilingual

Studio quality, ready for your practice software and VoIP switchboard

Trusted by brands and agencies

At a GP practice, the very first second of a phone call counts double. One caller may have an urgent problem, whilst another may simply want to renew a prescription or reschedule an appointment. A clear, recorded menu system immediately recognises this difference: it routes urgent calls straight to the correct line and directs non-urgent enquiries to the reception, ensuring that nobody is kept waiting unnecessarily.

We record the menu options, the answering machine message and the message for the lunch break in a calm, reassuring voice. You’ll receive a crisp studio recording that works straight away on your practice phone system, plus ready-made template messages that you can personalise yourself. This ensures your practice sounds professional and leaves your team free to focus on the patient in front of them.

Why a good menu makes all the difference in a doctor’s surgery

Separate the urgent items from the rest

In the event of a life-threatening emergency, the first message directs callers straight to the emergency number 112 and keeps the emergency line free. General enquiries are dealt with only afterwards, so that an urgent case is never held up by a booking enquiry.

Eliminating waiting times for prescriptions

Having a separate system for prescriptions and certificates takes the pressure off the main line. Patients know where to go, and your reception team can deal with these enquiries in batches rather than having to deal with them one by one throughout the day.

Handling the afternoon break smoothly

During the lunch break or after closing time, callers will not hear an endless ring tone, but a clear message stating the opening hours and what to do in an emergency. This prevents frustration and unnecessary follow-up calls.

How to set up your practice’s telephone system in three steps

Start with emergency care and triage
In the event of a life-threatening situation, the opening message immediately directs callers to dial 112 and then offers a brief choice: emergency, an appointment or a prescription. This way, the caller immediately feels that the practice is being directed to the right place with the right enquiry.
Divide up the standard questions
Appointments, instructions and results are each assigned their own option or their own on-hold message. The secretariat can work more efficiently, and callers are told what information they should have to hand, such as their national registration number.
Enter the hours and on-call duty
For lunch breaks, weekends and public holidays, we record separate messages stating the opening hours and directions to the reception desk. If the opening hours change, we re-record the message using the same voice and style.

What you get

A studio recording by a professional voice actor with a calm, reassuring tone.
A separate emergency and triage message directing callers to 112 in life-threatening situations.
Supplied in .wav and .mp3 formats, at the correct volume and free from noise.
Multilingual in Dutch, French and English, wherever your practice requires it.
Changes to opening hours or the on-call service are always possible.

Voices that radiate calm

Calm, clear voices that sound reassuring on the phone. Listen to the demo and book directly.

SeanBritish EnglishSean sounds natural and speaks to your callers with a clear, friendly voice.

EmmaBritish EnglishEmma has a warm, pleasant British voice. You may recognize her as the voice of the announcements on London buses.

JohfrahFlemishJohfrah sounds incredibly warm. A voice filled with confidence and credibility.

VeroniqueFrenchVeronique is a frequently chosen voice actress. She has a very warm, dynamic, or soft voice.

SueGermanSue is a popular German professional voice actor and singer. She sounds fresh and recognizable.

AleksanderPolishAleksander sounds warm and professional. A voice of confidence and credibility.

Sample texts for your practice, ready to use

Below are two complete sample scripts. Simply enter your details once in the box below, and all the sample scripts will update automatically. Would you like to have them professionally recorded? We can arrange that for you.

Example of a GP selection menu that immediately sets ‘urgent’ cases apart

Welcome to [Company Name]. Is this a life-threatening emergency? If so, please hang up and call 112. Press 1 for an urgent medical enquiry. Press 2 to make or reschedule an appointment. Press 3 for a prescription or medical certificate. Please have your national registration number to hand whenever you make a selection; this will help us assist you more quickly.

Why this script works

1.A brief welcome: the caller knows straight away that they’ve come to the right place.
2.Immediate action: emergencies and 112 come first; only then do the choices come into play.
3.Managing expectations: asking for the national registration number helps the conversation run more smoothly.

Example of an out-of-hours answering machine message for a doctor’s surgery

You are calling [Company Name] outside our opening hours. We are available during our opening hours: [Opening hours]. If you need urgent medical assistance and your doctor cannot be reached, please call the on-call service on the number listed on our website. In a life-threatening emergency, call 112 immediately.

Why this script works

1.A brief welcome: it’s immediately clear that the practice is closed, so there’s no false hope of an appointment.
2.Immediate action: the on-call service and 112 are there to help those who really need it.
3.Managing expectations: the opening hours prevent people from keep calling back.

Echte voorbeelden uit onze studio

Een greep uit teksten die we eerder opnamen. Gebruik ze als startpunt en vul je eigen naam en gegevens in.

WelkomstboodschapNederlands

Welkom bij [website], bienvenue chez [website]

Laat dit inspreken

TelefonieNederlands

Om verder te gaan in het nederlands, druk op 1 Pour continuer en francais, appuyez sur 2 To continue in english, press 3

Laat dit inspreken

TelefonieNederlands

Voor vragen over de producten op onze webshop, druk op 1 Voor vragen ivm facturen en offertes druk op 2 Voor vragen over de levering van uw bestelling druk op 3. Voor vragen mbt retourneren, druk op 4.

Laat dit inspreken

TelefonieNederlands

U wordt doorverbonden met een medewerker.

Laat dit inspreken

TelefonieNederlands

U wordt doorverbonden met een medewerker. Hou uw ordernummer bij de hand. Lees zeker ook eens onze pagina veelgestelde vragen.

Laat dit inspreken

TelefonieNederlands

Onderaan de webshop onder de sectie Klantenservice vindt u een pagina Retourneren. Alle info over hoe u uw bestelling retourneert kunt u daar vinden. U heeft geen account nodig om uw bestelling retour aan te kunnen melden.

Laat dit inspreken

More sample texts to choose from

Een selectie uit onze volledige scriptbibliotheek. Kopieer, personaliseer met je eigen gegevens en bestel de opname.

Tailored quote

Request your bespoke quote now

Choose your greetings, languages and voice. You’ll receive an email straight away with sample texts and a quote.

Frequently asked questions about telephone services for a GP practice

How can I ensure that urgent matters don’t get held up by other issues?

In the event of a life-threatening emergency, the opening message directs callers straight to 112 and makes the emergency line the first port of call. Agreements and regulations come afterwards. This ensures that urgent cases always reach the right person quickly, whilst the secretariat remains available to deal with everything else.

Can I make a separate choice regarding regulations?

Yes. Allowing patients to choose their own options or set their own waiting messages for prescriptions and medical certificates takes those enquiries off the main line. Patients know where to go, and your team can process them in batches rather than in between other tasks.

What should I leave on the answering machine during the lunch break?

A short message stating your opening hours and what to do in an emergency works best. We’ll record it separately so you can easily activate it, and we’ll update it as soon as your opening hours change.

Can the drop-down menu be multilingual?

Certainly. We work with voice-over artists for Dutch, French and English, and we also record multilingual menus. For a practice with many patients who speak other languages, this is often a great help over the phone.

Will the recording work with my practice’s telephone system?

We provide .wav and .mp3 files and will adjust the format, sample rate and volume to suit your system. Just let us know which centralised or practice software you use, and we’ll send you a file that works straight away.

What if my working hours or on-call rota change?

Updates can be made at any time. We will re-record new opening hours, changes to the on-call service or a temporary message separately, using the same voices and style, so that everything sounds consistent.

Ready to make your practice sound calm and clear?

You provide the text or use an example as a starting point, and we’ll provide a studio recording in the correct format for your practice’s telephone system.

Book the right voice straight away Quotation for a multilingual menu

Telephone messages & menu options · GP practice

A straightforward menu of options for your GP practice, with urgent cases always taking priority

Distinguish between urgent matters and enquiries about prescriptions, handle the midday break smoothly, and keep your reception area clear for patients at the counter.

Listen to the voices Request a bespoke quote

5,00/ 5

average rating from 369 reviews

Average score from {count} reviews: 2018
Multilingual: NL · FR · EN · DE · ES Multilingual

Studio quality, ready for your practice software and VoIP switchboard

Trusted by brands and agencies