Example of a welcome message for a law firm
Welcome to [Company Name], solicitors. For a new case or an initial appointment, press 1. For an ongoing case, press 2 and please have your case number to hand. For all other enquiries, press 3. We handle every case with the necessary discretion and will get back to you as soon as possible.
Why this script works
- 1.A brief welcome: a calm, thoughtful greeting that immediately inspires confidence.
- 2.Immediate action: new cases and ongoing cases are each assigned their own workflow.
- 3.Managing expectations: asking for the reference number helps the conversation flow more smoothly.












