During crisis referral sessions
Welcome to the practice of [Company Name]. I am currently on the phone and am unfortunately unable to take your call. Please record your name and telephone number after the tone, and I will contact you by the next working day at the latest. Are you currently in a crisis and in need of immediate help? If so, please hang up and contact your GP straight away, or call the suicide helpline on 1813. Thank you in advance for your message.
Why this script works
- 1.A friendly message explaining clearly why the therapist is unavailable.
- 2.Immediate action and a life-saving alternative for people in dire need.
- 3.Clear communication regarding when a call will be returned (by the following day at the latest).












