Queue and online calendar
Welcome to [Company Name] Opticians. Our opticians are currently in the examination room conducting personal eye tests or assisting customers in the shop with style advice. Did you know that you can easily book an eye test or a contact lens check-up via the online calendar on our website? And are you waiting for a new pair of glasses or contact lenses? We’ll automatically send you a message as soon as they’re ready for you. Please stay on the line if you have any other questions; we’ll help you as soon as we’re free.
Why this script works
- 1.A polite way of letting customers know that the shop staff are busy.
- 2.Taking immediate action by proactively answering two frequently asked questions (appointment & status) online.
- 3.Expectation management where the customer knows that waiting is necessary, but that their turn will come.
