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Professionally redirect callers to another number, an on-call service or your website.
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A referral message is a telephone message informing the caller that they should contact the organisation via a different channel or telephone number. This is often used for medical on-call services, external call centres outside office hours, or to proactively direct callers to the website when the lines are busy.
Dictating a new telephone number requires the utmost precision and a calm tone of voice. A professional voice-over artist ensures that the caller has enough time to write down the number or fully understand the instructions.
Telephone numbers are read out calmly and in clear blocks.
Effectively redirect simple enquiries to your self-service portal or online FAQs.
Ensure that emergency calls are routed directly to the correct on-call service.
Which number or channel should the caller be directed to?
Choose a clear, calm voice from our database.
Add the message to your call flow, with automatic call forwarding if required.
Calmly recorded audio
Perfect pauses between sequences of numbers
Format compatible with all PBX systems
Including post-production
Ready for implementation straight away
Clarity and transparency are paramount.
Below are two sample scripts. Replace [Company name] and the details with your own information. Would you like to have them professionally recorded? We can arrange that for you.
You are calling [Company Name]. Our telephone number has changed. You can now reach us on [new number]. I’ll repeat that: [new number]. Thank you, and see you soon.
Why this script works
Welcome to [Company Name]. For [subject], please call [number or department] directly. For all other enquiries, please stay on the line and we will put you through.
Why this script works
Een selectie uit onze volledige scriptbibliotheek. Kopieer, personaliseer met je eigen gegevens en bestel de opname.
Tailored quote
Choose your greetings, languages and voice. You’ll receive an email straight away with sample texts and a quote.
That depends on your settings. You can either have the switchboard automatically dial the external number after the call has been answered, or you can ask the caller to hang up and dial the new number themselves.
Songs should be divided into logical, short sections with clear pauses. We train our voice actors to read out songs at dictation speed, so that the caller can write them down as they go.
Yes, this is a best practice. We always recommend mentioning the number twice in the recording (e.g. ‘I’ll repeat that: zero four…’).
Absolutely. Messages such as ‘Did you know that you can also find your answer straight away on our website at www.[website].be?’ are ideal for reducing the volume of calls.
We supply files in the standard formats (such as WAV 8 kHz mono) required for flawless playback on systems such as 3CX, Teams and RingCentral.
Provide a clear, straightforward link to the right person or website.
