Waar plaats ik een storingsmelding in de centrale?

Plaats deze altijd helemaal bovenaan je call flow, direct ná de algemene welkomstboodschap en vóór het keuzemenu. Zo horen mensen met de storing het direct, en kunnen anderen alsnog door in het menu.

Kan ik preventief algemene storingsmeldingen laten inspreken?

Ja! Dit is een sterke aanrader voor IT- en telecombedrijven. Laat vooraf een tekst inspreken zoals: 'Op dit moment ervaren wij een storing in onze systemen. Onze technici werken aan een oplossing.' Dan kun je deze bij een incident direct aanzetten met één klik.

Hoe snel kunnen jullie een specifieke melding leveren?

Onze reguliere levertijd is 1 tot 3 werkdagen. Heb je in geval van crisis direct een specifieke melding nodig? Neem contact met ons op voor spoedleveringen.

Moet ik de verwachte hersteltijd benoemen?

Alleen als je hier zeker van bent. Als de hersteltijd onzeker is, kun je beter zeggen: 'We doen er alles aan om dit zo snel mogelijk te verhelpen. Kijk op onze statuspagina voor updates.'

Hoe zit het met meertalige support?

Als je klanten meertalig zijn, is het essentieel om de storingsmelding in de benodigde talen te laten inspreken (of te integreren als eerste stap ná de taalkeuze) om frustratie te voorkomen.

Crisis communication

Record a fault report or emergency message

Name: Storingsmelding of noodbericht laten inspreken
Brand: Voices
Price: 89.00 EUR
Availability: InStock
Rating: 5 (369 reviews)

Inform callers immediately about a fault or incident and reduce the workload on your helpdesk.

Choose a voice Read more

5,00/ 5

average rating from 369 reviews

Average score from {count} reviews: 2018
Multilingual: NL · FR · EN · DE · ES Multilingual

Studio quality, ready for your VoIP system, 3CX, Teams or traditional telephone system

Trusted by brands and agencies

A service disruption notice or incident message is a proactive telephone announcement placed at the top of the telephone menu to inform callers of a current technical issue. For IT companies, utility providers or e-commerce platforms, this is essential for preventing duplicate calls regarding a known issue.

When there is a disruption, the volume of calls shoots up. A clear, calm voice that acknowledges the problem and communicates the expected resolution time reassures customers and ensures that your support team can focus on finding a solution rather than answering calls.

Why a fault report is essential

Volume management

Prevent your helpdesk from being inundated with the same question.

Transparency

Customers appreciate it when you communicate directly and honestly about any issues.

Focus on the solution

Technicians can carry out the repairs without being disturbed.

Rapid response to faults

Writing a script
Please specify the incident, its impact and the expected resolution time.
Quick recording
Please have the message recorded as a priority.
At the top of the route
Place the message before the standard menu in your control unit.

Our commitment in the event of incidents

Option for fast delivery
A calm and professional tone of voice
Directly compatible audio format
Scripts tailored to your sector (IT, infrastructure, etc.)
Option for multilingual fault reports

Reassuring voices

A calm voice is crucial during crisis communication.

EmmaBritish EnglishEmma has a warm, pleasant British voice. You may recognize her as the voice of the announcements on London buses.

SeanBritish EnglishSean sounds natural and speaks to your callers with a clear, friendly voice.

JohfrahFlemishJohfrah sounds incredibly warm. A voice filled with confidence and credibility.

BéatriceFrenchBéatrice has 30 years of experience and is the French voice of Belgium’s national railways.

AleksanderPolishAleksander sounds warm and professional. A voice of confidence and credibility.

SueGermanSue is a popular German professional voice actor and singer. She sounds fresh and recognizable.

Sample texts for your fault report, ready to use

Below are two sample scripts. Replace [Company name] with your own name and adapt the content to suit your situation. Would you like to have them professionally recorded? We can arrange that for you.

Example of a fault report in the event of technical problems

Welcome to [Company Name]. Due to a technical fault, we are currently experiencing difficulties in responding to enquiries. We apologise for the inconvenience. We are working to resolve the issue and will be fully operational again as soon as possible.

Why this script works

1.A brief welcome: the caller knows straight away who they’ve reached.
2.A calm explanation: the situation is described in a calm and honest manner.
3.Managing expectations: a solution is being worked on.

Example of a notice issued during periods of exceptionally high footfall

Thank you for calling [Company Name]. Due to exceptionally high call volumes, waiting times are currently longer than usual. Please stay on the line, or try calling us again later.

Why this script works

1.A brief welcome: the caller knows who they’re speaking to.
2.A calm explanation: the commotion is acknowledged without panic.
3.Managing expectations: it’s clear whether to stay on the line or call back later.

More sample texts to choose from

Een selectie uit onze volledige scriptbibliotheek. Kopieer, personaliseer met je eigen gegevens en bestel de opname.

Andere begroetingen

Welkomstboodschap laten inspreken Keuzemenu laten inspreken Taalkeuzemenu laten inspreken Wachtboodschap laten inspreken Gesloten-boodschap laten inspreken Feestdagboodschap laten inspreken Vakantieboodschap laten inspreken Voicemail laten inspreken Doorverwijsboodschap laten inspreken Afsluitboodschap laten inspreken Informatieboodschap laten inspreken Promoboodschap laten inspreken

Tailored quote

Request your bespoke quote now

Choose your greetings, languages and voice. You’ll receive an email straight away with sample texts and a quote.

Frequently asked questions about fault reports

Where do I report a fault in the control centre?

Always place this at the very top of your call flow, immediately after the general welcome message and before the options menu. That way, people affected by the disruption will hear it straight away, whilst others can still proceed through the menu.

Can I have general fault reports recorded as a preventative measure?

Yes! This is highly recommended for IT and telecoms companies. Record a message in advance, such as: ‘We are currently experiencing a fault with our systems. Our technicians are working on a solution.’ Then, in the event of an incident, you can activate it straight away with a single click.

How quickly can you provide a specific report?

Our standard delivery time is 1 to 3 working days. Do you need a specific report immediately in the event of a crisis? Please contact us for urgent deliveries.

Should I mention the expected recovery time?

Only if you’re certain of this. If the resolution time is uncertain, it’s better to say: ‘We’re doing everything we can to resolve this as quickly as possible. Please check our status page for updates.’

What about multilingual support?

If your customers speak multiple languages, it is essential to have the fault message recorded in the relevant languages (or to integrate it as the first step after the language has been selected) to avoid frustration.

Manage your availability during incidents

Create a basic set of fault reports or request a bespoke report.

Report a fault Contact us