Proactive information
Answer frequently asked questions, such as opening hours or visiting addresses, before the caller speaks to a member of staff.
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An information message is a telephone announcement that provides callers with practical, frequently requested details, such as opening hours, the address, or instructions on parking and how to get there. By offering this information as a specific option in the menu, you can significantly reduce the workload on your telephone operators.
Why make your staff answer the same questions over and over again? With a clear, recorded information message, you can provide callers with the answers they’re looking for straight away, 24 hours a day, whilst maintaining a professional image.
Staff have fewer routine enquiries to deal with.
Provide customers with important basic information even outside office hours.
Callers like to be able to find the answer for themselves quickly.
What are the most common questions the reception desk gets asked?
Record your answers calmly and professionally.
Add an option to your menu: ‘For opening hours, press 1’.
High-quality voice recording
Optimised pronunciation of addresses and numbers
Ready to use with your PBX straight away
Royalty-free
Consistency with the rest of your phone’s menu
Clear and informative tones for a flawless presentation.
Below are two sample scripts. Replace [Company name] and the details with your own information. Would you like to have them professionally recorded? We can arrange that for you.
Welcome to [Company Name]. You can find us at [address]. Our opening hours are [Opening hours]. For further information, please visit our website.
Why this script works
Thank you for calling [Company Name]. You can reach us easily via [main road or public transport]. Parking is available at [parking information]. We’ll be happy to assist you when you arrive.
Why this script works
Een selectie uit onze volledige scriptbibliotheek. Kopieer, personaliseer met je eigen gegevens en bestel de opname.
Tailored quote
Choose your greetings, languages and voice. You’ll receive an email straight away with sample texts and a quote.
That’s possible, but it’s more user-friendly to include it in a menu (e.g. ‘For address and directions, press 3’). That way, people who already know the information don’t have to listen unnecessarily.
Opening hours, visiting or postal addresses, parking instructions, a notice of relocation, or instructions regarding the documents required for an appointment (with doctors or accountants).
You can set the switchboard so that, after the information message has been played, the following option is given: ‘To speak to a member of staff after all, please stay on the line’.
You will then need to have a new recording made. For long-term collaborations, we recommend using the same voice actor, so that the update is in the same style.
Absolutely. Many companies end their information message with the phrase: ‘For further information and detailed directions, please visit our website’.
Have frequently asked questions answered automatically by a professional voice.
